> FAQs - Giftz

Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Vendors use logistics companies or deliver products themselves depending on the location.

Do You Ship Internationally?

Yes, we ship internationally to USA, UK< Ghana and Canada

How Long Will It Take To Get My Package?

Your package arrives in 2 days if you reside in the same location as the vendor.(You can check vendor location on their dashboard). However, it can take up to 7 days if you reside in a different state.

PAYMENT

What Payment Methods Are Accepted?

We only accept Paystack transfer using debit card. This is very important for security reasons.

Is Buying On-Line Safe?

Buying online is 100% safe. We use Paystack to process payments. Paystack is the most secured payment gateway in Nigeria. Once you make an order, you get it delivered at the address you filled during checkout. You can also track your order if you are yet to receive it.

Order & Returns

How do I place an Order?

Placing an order is easier than creating a WhatsApp account. All you have to do is select your order, add it to cart and checkout using your debit or credit card. It takes less than a minute.

How Can I Cancel Or Change My Order?

To cancel an order go to your account > order history > cancel order.

Do I need an account to place an order?

Yes, you need an account which can be created automatically during checkout. The purpose of this account is to enjoy future coupon codes and discounts.

How Do I Track My Order?

You can track your order

here

. Insert your order ID which you will find in the email sent to you, input your email and click on "Track".

How Can I Return a Product?

We have a strict 7 days product return policy. After 7 days, you cannot return a product anymore. To return a product, kindly contact returns@giftz.com.ng
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